Refund policy

If you’re not completely satisfied with your first order, we offer a 100% money-back guarantee within 30 days of delivery. Just email us at hi@arcanemode.com, and we'll do our best to make it right!

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

Refund Processing:

Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Please note: shipping fees are non-refundable.

Unauthorized Returns:

Returns sent to our warehouse without prior approval will not be accepted or refunded.